FAQ: WATERLOO: Napoleon's Last Army
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What are shipping fees outside the USA?

We hope to have this information by the end of July after we receive a sample “white copy” (a bound book with all the pages but no printing) and can take it into the US Post Office and also send this sample to our UK/EU shipping partner. MOST OTHER ITEMS OFFERED IN THE BACKERKIT PRE-ORDER STORE CAN BE SHIPPED WITH A STANDARD OR LUXURY EDITION BOOK AT NO ADDITIONAL SHIPPING COST.

Last updated: July 09, 2021 15:46

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: September 2021

The print-ready files were sent to the overseas printer in early July. We have been cautioned to expect shipping delays due to customs and other issues, but we will post regular updates to keep everyone informed!

Last Updated At: 07/09/21 | See Kickstarter Update
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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